Below FAQ are some common concerns of our Customers before purchasing, if you have other questions, please just send it to
Our products typically ship within 3-5 BUSINESS days (M-F & does not include weekends or holidays). However, if we have some super awesome promotion or a new launch, shipping could take a bit longer, so be please be patient. Once your order has shipped, you will receive a shipping confirmation via email with tracking details.
All of our packages are sent via the US Postal Service, unless otherwise upgraded to UPS or FedEx or expedited (for an extra charge), so delivery times vary. For orders to residents within the USA, once shipped orders typically arrive in 3-5 business days (business days do not include weekends or holidays). Orders outside the USA can take up to 10 - 21 business days.
We Heart Lashes and we heart our girls, so your satisfaction is very important to us! We will gladly exchange any unused, unopened items within 30 days. Please contact our customer support team for additional assistance.

Please note that items shipped using a mail forwarding service are not eligible for replacements of any kind.

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes typically cannot be combined. There may also be a restriction that's causing your code not to work, so double check the fine print (some codes only work for first-time customers or your code may have expired).
Sometimes USPS tracking information can be incorrect and packages are marked as delivered before they actually arrive – oopsies! Your package will most likely be delivered within a few days, but it's great to check with your neighbors and/or post office for more information in the meantime.
If your credit card was declined when you first tried to place your order, you'll see a pending transaction in your account. Don't fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.
We ship to (almost) all countries worldwide, excluding China, Turkey, Democratic Republic of Congo, Cote D'Ivoire, Cuba, Iran, North Korea, the Crimean region of the Ukraine, Sudan and Syria. Please be aware that depending on your country's regulations, International orders may be subject to additional duties and fees.
Shipping within the United States is $5.95 flat rate. Orders over $100 being shipped within the US are eligible for free shipping. Shipping rates outside of the United States are determined by the weight and destination of your final order. You can estimate your shipping cost using the shipping calculator in the shopping cart. The rates are pulled directly from the US Post office and include shipping and handling.
Yes! But please follow these rules or it might not make it!

1/ Write out the service member's full name in the name field. Be sure to include their Unit as well on Address Line 1.

2/ The city field will need to be one of the abbreviations set forth by the Military

APO: Army Post Office

FPO: Fleet Post Office

DPO: Diplomatic Post Office

3/ The Region field for your order needs to be assigned a "state code," which is categorized by the following abbreviations:

AA: Armed Forces Central and South Americas (Armed Forces Americas)

AP: Armed Forces Pacific

AE: Armed Forces Europe (including-Canada, Middle East, and Africa)

4/ Set the country as the United States, as these address are considered part of the U.S.

5/ Select only USPS for the shipping option to APO addresses.

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